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Customer care going mobile


Mellon Poland specializes in solutions and services for consumer-related transactions and communication, ranking among the top ten in Poland in this sector. The majority of Mellon Poland’s 900 specialist staff are engaged in outsourcing services.

“Our most popular product is our call center service, both inbound and outbound, including telemarketing and customer support,” says General Manager Katarzyna Cebulska Bajera. “We also offer business process management services: Companies outsource for example data entry, digitization and document processing to us, which is undertaken by our professional and experienced staff to the highest standards.”

Mellon Poland provides not only outsourcing services but is proud of its range of technology products and applications. “We have entered the technology solutions market, providing point-of-sale services, for example cashless transactions and anti-fraud services, ATM add-ons and advertising, digital security, retail card solutions and many other products which support customer-facing transactions,” continues Ms. Cebulska Bajera. “We have formed a partnership with the Japanese firm NEC Enterprises, an IT solutions specialist; we are the only Polish distributor for NEC products.”

Mellon originally focused on the banking and finance industry but has since branched out to serve retailers, the medical sector and telecommunications. The company cooperates with Poland’s largest bank; Uni Credit, Société Générale, Raiffeisen, Prudential and ZUS also belong to its impressive list of clients.

“We understand our customers and the market, and provide a top-quality service through our professional management and staff,” emphasizes Ms. Cebulska Bajera, who sees a very positive future for Mellon. “Mobile applications and solutions are the future,” she explains. “Digitization is crucial. These days, everything has to be on the world wide web and mobile. Our cooperation with NEC, a world leader in the storage area, will help us focus on outsoucing and technology solutions for mobility, security, and digitization and organization.”

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