“We develop the code, but it belongs 100% to the customer, and they are not bound to us once the system is implemented,” says CEO Ruvenss G. Wilches, who started the company with seed capital of just 6,000 EUR and now generates annual turnover of 340,000 EUR. “We use open-source tools and thereby contribute to the broader independence of the software community.”
Transparency and full ownership of the product are the key selling points of RGWiT’s service to clients. Furthermore, no client is forced to remain with the company if they do not want to. “Our contracts are on a monthly basis, and customers can cancel their contract at any time,” adds Mr. Wilches. “We believe completely in the superiority of our product and service, which is why we see no need to put handcuffs on our customers. When someone is satisfied with what they have, there is no reason for them to go anywhere else.”
The company’s rapid growth is proof that its solutions are plugging a significant gap in the market for customized solutions that bringsall of the necessary elements together from a single supplier: not just the technology but the engineering around it.
As part of its single-point solutions, RGWiT covers design and analysis, development, and comprehensive support. “Our high-quality services start out with a complete business analysis that forms the basis of a fully engineered solution,” says Mr. Wilches. “During the development phase, we build a solution from the ground up to solve the client’s problem perfectly. Once it has been installed, we provide full support for end users covering maintenance, management and hosting. Furthermore the solution also covers desktop and network remote support for PCs, printers and servers, cloud-based SAAS and backup, and website design.”
RGWiT already has several mobile products available for download on Apple and Android devices. Simply Deliver is an an app that allows users to track and trace parcels in real time while Quick Login 1.0 is designed to allow customers access to applications developed for them by RGWiT without the need for a username or password.
Sigma One is the company’s own website design application. The latest addition to the portfolio will be launched at the end of this year and will be a multi-platform ERP-CRM Core. Named NIZU, it is a core UI and Server Side ERP-CRM open-source platform that once launched will be open to anyone who wants to develop it themselves.
“The platform is comprised of multiple modules, each of which can grow or be updated independently of the core,” outlines Mr. Wilches. “It makes use of a local offline database for faster UI and data build. Its native multiplatform is compiled for Windows, Mac OS and Linux and is native integration and API ready.”
A production version has already been running with one of RGWiT’s customers since October 2017, and a demo app will be available soon. “The first results from the trial version have been excellent, and we are on schedule to bring the full platform online by the end of the year,” says Mr. Wilches. “Once it is up and running, we expect to expand rapidly as customers request new features and we build them on top of the existing code.”
NIZU is based on 25,000 lines of code and more than 320 MB of static data. It has taken more than 3,000 hours of development work to get to this stage of readiness and is clearly a key investment for the company. “We currently have 35 active customers as well as a number of European governments and institutions,” says Mr. Wilches. “We expect to expand even more quickly once the full version of the new platform is rolled out.”
Around 90% of its current business comes from customers in Belgium, but RGWiT is already active abroad in the Czech Republic, Luxembourg and the UK. “I expect Brexit will be bad for us when it happens, but there is a lot of potential for us in Germany, thanks to new legislation being introduced,” says Mr. Wilches. “There is also plenty of untapped potential still in Luxembourg which we intend to target more intensively in the future.”