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H1 Communication AB

Publications on european-business
Interview with Håkan Högberg, Product and Marketing Manager at H1 Communication AB

Prioritizing happiness: The key to satisfied customers

A Happy philosophy©: Probably not at the top of most companies’ agendas, but perhaps it should be; after all, it has long been recognized that happy employees are more likely to result in satisfied customers. Swedish outsourced customer relationship management (CRM) provider H1 Communication AB – H1 stands for ‘happy one’ – takes the well-being of its 400 employees extremely seriously. It forms the foundation of the company culture, and its many loyal customers experience the positive impact of this approach every single day.

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