If one thing is certain in life, it is uncertainty. Things happen: Illness, fire, accidents, death and a myriad of other calamities can occur. Fortunately, humanity came up with insurance, which, while not a solution or prevention against strokes of fate, provides financial support when times get tough. AXA is one of the biggest names in the insurance sector, and among the companies under its umbrella is L’Ardenne Prévoyante in Belgium. L’Ardenne Prévoyante provides insurance to the French-speaking regions of the country, focusing on private customers as well as small and medium-sized businesses. CEO Vincent Lambert spoke with European Business about how things are changing in the insurance business and how the company continues moving forward.